Organisations need to purchase products and services to satisfy their long-term needs. Careful planning, and an analysis of what will be needed in order to reach short-, medium- and long-term goals of the organisation will provide an indication of what is to be purchased, from whom and when. Organisations must sometimes make use of external service providers to render a service (or to provide resources) to the company. There can be many reasons for making use of an external provider to increase the internal capacity of an organisation, even if it is only for a short project or intervention. Whether internal or external providers are used, a specific level of service delivery is expected. This course empowers attendees to manage providers in such a way that optimum service is obtained.
This course is intended for any individual that works or would like to work within the organisation’s procurement distribution department to manage goods coming and going.
This course is aligned to unit standard 109999 Manage service providers in a selected organisation. This course is aligned with NQF level 4.
Why contract service providers?
How to source appropriate service providers
The elements of service provider management
Contracts for service providers
Deliverables of service providers
Service providers who do not deliver on contracts.